Shipping policy

Delivery Promise

To ensure you enjoy the best shopping experience, Dr.YUU is committed to providing fast, secure, and 100% discreet delivery services. We maintain local warehouse coverage in selected regions and match your order with the most suitable fulfillment option available for your address.

Delivery to Canada is available for selected products only. A product can be shipped to a Canadian address only when its product page clearly states that Canada delivery is supported.

Compliance & Safety

18+ Only

The content of this site is strictly restricted to adult users who are 18 years of age or older.

Fictional Characters

All characters depicted on this site are entirely fictional and are 18 years of age or older.

Current Delivery Restrictions

100% Discreet Shipping

Given the intimate nature of our products, we deeply understand the importance of privacy to you. We promise the following:

Unmarked Packaging

All parcels are shipped in sturdy, plain cardboard boxes or opaque mailer bags without any traces. The outer packaging will not feature brand logos or suggestive words such as "Dr.YUU," "Adult Products," or "Sex Toys."

Discreet Declaration

Our shipping labels comply with relevant laws and regulations by using highly generalized, non-descriptive product names, such as "Daily Supplies" or "Fitness Equipment." The label will not reveal the intimate contents of your parcel, helping protect your privacy.

Multiple Packages & Split Shipments

To help ensure the fastest possible delivery, orders containing multiple items may be shipped in separate packages. This can happen when items are stored in different warehouses, require different processing times, or need to be packed and shipped separately due to carrier requirements.

If your order is split into multiple packages, each package may have its own tracking number and may arrive on a different date. Once each package ships, the tracking information will be updated by email or on your order status page.

If you receive only part of your order first, this usually does not mean anything is missing. Check your shipping confirmation email or order status page to track the remaining items. Our customer support team will be happy to help if you have any questions.

You will not be charged additional shipping fees for split shipments. All packages continue to use plain, discreet packaging.

Order Processing & Tracking

Processing Timeframe

Regardless of where your order is shipped from, we typically process all orders within 1-2 business days, excluding weekends and carrier-observed holidays. Once processed, the order will be handed to our logistics partners for delivery.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing the logistics tracking number. Updates in the carrier's network system may experience a 48-72 hour delay. If tracking still does not update within 3 days after you receive the tracking number, contact our customer service team.

Shipping Costs

Specific shipping costs are automatically calculated and displayed at checkout based on the parcel's weight, volume, and destination country or region. We may periodically offer promotions such as "Free Shipping on Orders Over a Certain Amount," subject to the terms displayed at checkout.

Shipping Methods & Delivery Times

The system will automatically match your order with the optimal fulfillment warehouse based on your shipping address. All delivery estimates below refer to transit time after dispatch, not total order time. Business days exclude weekends and statutory holidays.

US Local Warehouse Shipping

• Covered region: Eligible addresses in the contiguous United States. The destinations and address types listed under "US Delivery Restrictions" are excluded.
• Estimated transit time: 3-10 business days after dispatch for eligible in-stock products.
• Service: Shipped directly from our local warehouse through premium local couriers. Additional cross-border customs fees are typically not expected.

Canada Shipping (Selected Products Only)

• Covered products: Only products whose product pages clearly state that delivery to Canada is supported.
• Order requirement: Every item in the order must be eligible for Canada delivery. Checkout will not complete an order for a Canadian address if any item is not eligible.
• Estimated transit time: Typically 3-10 business days after dispatch for eligible in-stock products.
• Availability: Product eligibility, shipping method, and final availability are confirmed at checkout.

Standard International Shipping

• Covered regions: Other eligible countries and regions not covered by the US local warehouse or the Canada product-specific shipping program.
• Estimated transit time: 10-30 business days after dispatch.
• Carriers: International dedicated logistics lines or international postal parcels.

Important Notes

US Delivery Restrictions

Duties, Taxes, and Charges

The United States does not impose a federal Value Added Tax (VAT). Applicable state and local sales taxes are calculated and displayed at checkout where required.

For orders shipped from our US local warehouse, additional import customs fees are normally not expected. Any carrier or customs charge not collected at checkout remains the recipient's responsibility.

For other regions or special tariffs, customs import duties are borne by the buyer. We recommend checking local policies before placing an order.

Customs Clearance Cooperation

For cross-border parcels, customs authorities may conduct random inspections and require you to provide clearance documents. Check your email inbox closely after placing an order. If your parcel is inspected, cooperate promptly and submit the required documents to prevent it from being returned or destroyed.

PO Box Rejection

Due to the private nature of intimate adult products and the in-person signature requirements of logistics providers, we do not support shipping parcels to any form of PO Box address. Please provide a valid physical street address at checkout.

Address Errors

Please carefully verify your shipping address when placing an order. If a parcel is returned by the logistics company because the buyer provided an incomplete or incorrect address, or because the recipient cannot be contacted, the reshipping cost must be borne by the buyer. If our system or the logistics company caused the address parsing failure, we will reship the parcel free of charge.

Damaged in Transit

Please inspect the outer packaging upon receipt. If you find the parcel severely damaged during transit, contact us within 48 hours of signing at service@dryuu.com and provide clear photos of the damaged outer box, shipping label, and product damage. For transit damage reported after this deadline, it may be difficult for us to file a claim with the logistics company.

Force Majeure

Actual transit times may be affected by extreme weather, natural disasters, sudden customs policy changes, strikes, civil disruption, or similar events. Unforeseeable delays arising from these conditions are not counted within the normal promised transit time.

Returns & Refunds

US Return Responsibility

For US orders, if you receive a defective, damaged, or incorrect item, Dr.YUU will cover the return shipping cost or provide an appropriate replacement or refund.

If you request a return for personal reasons, including a change of mind, or if delivery fails because of an incorrect or incomplete address, refusal to accept delivery, or failure to collect the parcel, the customer is responsible for the applicable return, reshipping, or disposal cost.

Refunds are issued to the original payment method after the returned item is received and inspected.

Hygiene Restrictions

For health and hygiene reasons, opened intimate products cannot be returned unless they are defective, damaged, or not the item ordered.

Authorized Return Address

Contact customer service before returning any item. The registered company address is not a return address and cannot accept parcels. After a return request is approved, we will provide the authorized return instructions and address.

Contact Us

If you have any questions regarding your order status, logistics tracking, delivery availability, or returns, contact our customer service team.

• Company Name HUANQU TECH INTERNATIONAL LIMITED
• Brand Name Dr.YUU
• Customer Service service@dryuu.com
• Registered Address
  RM D, 13/F, SUN FAI COMM CENTRE, 576 RECLAMATION ST, MONG KOK, HONG KONG

This registered address is for registration purposes only and does not accept return parcels. Contact customer service for the authorized return address before returning an item.