Privacy Policy

How Dr.YUU collects, uses, shares, retains, and protects personal information when you visit our website or make a purchase.

Overview

Dr.YUU, operated by HUANQU TECH INTERNATIONAL LIMITED, referred to in this policy as "we" or "our," highly values your privacy. This Privacy Policy explains how we collect, use, share, and process your personal information when you visit the Dr.YUU website or make a purchase.

We process personal information for the purposes described in this policy and use reasonable physical, technical, and administrative safeguards to protect it.

Compliance & Safety Statement

As a responsible brand, we hold firm to the following requirements:

  • The content of this site is strictly restricted to adult users only (18+).
  • All characters displayed or depicted on this site are purely fictional and are 18 years of age or older.

Current Delivery Restrictions

We currently cannot ship to the following destinations:

  • Afghanistan
  • Pakistan
  • Jordan
  • Libya
  • Kosovo
  • Iraq

This list is based on carrier and destination eligibility and may be updated without prior notice. Delivery availability is confirmed at checkout.

US Delivery Restrictions

We currently cannot accept orders or provide delivery to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or the Northern Mariana Islands. We also cannot deliver to APO, FPO, or DPO addresses.

US local warehouse shipping applies only to eligible addresses in the contiguous United States. This restriction may be updated based on carrier coverage and destination eligibility, and delivery availability is confirmed at checkout.

What Personal Information We Collect

We collect two main types of data when you visit or purchase from our site.

Information You Actively Provide

Order Information:

  • Contact and Logistics Data: Name, address, email address, and telephone number.
  • Payment Information: Credit card or PayPal details encrypted by payment gateways. We do not store full card numbers.

Information We Automatically Collect

Device Information:

  • Network and Device Data: IP address, time zone, and browser type.
  • Usage Data: Browsing history and interaction data.

We use cookies, log files, and web beacons or pixels to collect device data.

How We Use Your Personal Information

We primarily use personal information to fulfill contracts, improve our services, and ensure transaction security. Specific uses include:

  • Order Fulfillment: Processing payments, shipping orders, and providing after-sales support.
  • Communication and Customer Service: Responding to questions, requests, and service issues.
  • Risk and Fraud Screening: Monitoring potential risks and protecting legal rights.
  • Optimization and Analytics: Improving the site experience and evaluating marketing performance.
  • Promotional Marketing: Sending marketing communications and personalized advertising where permitted by law and, when required, with your consent. You may opt out at any time.

Sharing and Disclosure of Personal Information

We do not sell personal information for monetary consideration. We may share information with service providers and partners when necessary to operate the site, fulfill orders, prevent fraud, analyze performance, comply with law, or as otherwise described in this policy, including:

  • Service Providers: For example, our e-commerce platform provider and logistics providers such as UPS or DHL.
  • Fraud Prevention and Payment Risk Control: For example, PayPal or Oceanpayment, to prevent malicious chargebacks and credit card fraud.
  • Analytics and Advertising Partners: For example, Google Analytics.
  • Legal Compliance and Security: Responding to lawful subpoenas and investigating fraud.

Behavioral Advertising & Opt-Out

With your permission, we may use your information for targeted advertising. You can opt out at any time through:

Your Rights: European GDPR Compliance

EEA residents have the right to access, rectify, erase, restrict, or object to the processing of their personal data, as provided by applicable law.

Special Exemption on Data Deletion

We may temporarily retain data when there are unfulfilled orders, ongoing fraud investigations, or statutory tax and accounting retention requirements, typically for 3-7 years. Cross-border transfers rely on lawful mechanisms such as Standard Contractual Clauses (SCCs). Contact service@dryuu.com for data subject requests.

California Privacy Rights: CCPA/CPRA

California residents have the right to know and delete their personal data, subject to applicable legal exceptions. In the past 12 months, we have not sold or shared personal information to third parties for financial gain, and we do not intend to do so.

Minors Protection

This website contains adult content and adult products. Access and purchase by minors are strictly prohibited. Our services are not designed for individuals under 18. We do not knowingly collect personal information from minors. If we learn that such information has been provided, we will take reasonable steps to delete it, subject to applicable legal obligations. Parents or guardians should contact us immediately if such data has been provided.

Data Retention, Security & Do Not Track

  • Order information is retained until fulfillment and kept for 7 years for tax compliance, then automatically deleted or anonymized.
  • We use reasonable measures, including SSL encryption, to protect personal information.
  • Because there is no uniform standard for Do Not Track (DNT) signals, we currently do not respond to DNT signals. You may disable cookies for a similar effect.

Changes to the Privacy Policy

We may update this policy periodically for operational, legal, or regulatory reasons. Continued use of our services after an update constitutes acceptance of the revised policy. If you disagree, please stop using our services and contact us to cancel your account.

Contact Us

  • Company Name: HUANQU TECH INTERNATIONAL LIMITED
  • Brand Name: Dr.YUU
  • Official Customer Service Email: service@dryuu.com
  • Company Registered Address:
    RM D, 13/F, SUN FAI COMM CENTRE, 576 RECLAMATION ST, MONG KOK, HONG KONG

This is a registered address only and does not accept returns. Contact customer service for the authorized warehouse address before returning an item.